Do I need to create an account in Media Mister to place an order?
No, you do not need to create an account to place an order on Media Mister.
You can simply visit the website, select the service you want (like Instagram followers, YouTube views, etc.), provide the required information (such as your profile URL), and proceed directly to checkout without registration.
You can simply visit the website, select the service you want (like Instagram followers, YouTube views, etc.), provide the required information (such as your profile URL), and proceed directly to checkout without registration.
How do I create an account on Media Mister?
To create an account, go to the Media Mister Homepage and click "Log In," and then click "Sign Up". Then enter your name, email ID, phone number, and other required details to confirm your registration. Once you've signed up, you can log in with your details.
How do I reset/change my password?
Case 1: Forgot Your Password and Need to Reset It
Go to the Media Mister login page. Click "Forgot Password?" located below the Sign In button.
Enter your registered email address in the "Forget your password?" section. Click "Reset Password" to receive a password reset link via email.
Open your email inbox and click the "Reset Your Password" link. Then, enter your email address and new password, and click "Set New Password" to complete the process.
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You can now sign in using your new password.
Note: Didn't receive the email? Check your spam/junk folder. Still no luck? Contact our customer support via live chat or email.
Case 2: Know Your Password But Want to Change ItSign in to your Media Mister account using your email and current password. Navigate to the "Change Password" section in your account settings.
Enter your current password, new password, and confirm password, and click "Update your Password" to save the changes. Now you can login with your new password.
Note: If you encounter any issues, please contact our support team for assistance.
Is my account information safe with Media Mister?
Yes, your account information is completely safe. Our website is SSL-encrypted, ensuring all sensitive information, including your payment details, is safe with us. We also never share your personal information with third parties, as we maintain strict confidentiality for all customer accounts.
For more information, please review our Privacy Policy.
For more information, please review our Privacy Policy.
Can I use the same account for multiple purchases or services?
Yes, you can use the same Media Mister account to make multiple purchases or access various services. There's no need to create a new account for each order—everything can be managed conveniently from your single account dashboard.
Do I need to verify my email address after signing up?
No, you don't need to verify your email address after signing up on Media Mister. Once you complete the registration process, you can immediately access your account and start ordering our services without any additional email verification steps.
What payment methods do you accept?
We accept a variety of secure payment methods at Media Mister. This includes credit and debit cards such as Visa, MasterCard, American Express, Diners Club International, and China Union Pay. You can also use digital wallets like Google Pay, Apple Pay, and Samsung Pay. Or cryptocurrencies like Bitcoin, Ethereum, BNB Coin, Dogecoin, Litecoin, Solana, XRP.
Why was my payment declined/failed?
A payment may be declined for several reasons, including incorrect details, insufficient funds, an expired card, or restrictions from your bank or payment provider. You can try a different payment method or contact your bank for assistance. If issues persist, please contact our support team for further assistance.
How do I remove or add a new item to my cart?
To add an item to your cart, browse the site and click "Add to Cart" on the desired services. To remove an item, click the cart icon on the top right to access your shopping cart. Click on the delete icon on the far right to remove the item from your list.
What happens if my email ID is not accepted during checkout?
If your email ID isn't accepted, double-check the format and spelling, and be sure it's a valid email address. If the issue continues, you can contact our support team directly for help via Email or Live Chat.
How long does it take for a cryptocurrency payment to be processed?
Cryptocurrency payments are typically fast and can be processed within a few minutes. We utilize CoinPayments to process all cryptocurrency payments, allowing for quick and secure transactions for users who prefer decentralized currencies. If your payment is delayed, please contact our support team.
Does Media Mister accept PayPal?
No, we do not currently accept PayPal as a payment method. However, you can leverage other secure payment options available, whether it's credit and debit cards, digital wallets, or cryptocurrencies, based on your preference or location.
Is there a minimum order value or quantity?
No, there is no minimum order value or quantity on Media Mister. You're free to purchase as little or as much as you need, making it easy to test our services or place small orders without any restrictions.
Will I receive an invoice or payment confirmation?
Yes, after placing your order, you will automatically receive a payment confirmation via email. If you're based in the UAE, you can directly download your invoice from the email we sent you. For customers in other regions, you'll need to log in to your account to download the invoice. If you encounter any issues while accessing or downloading your invoice, please contact our support team for assistance.
Can I order services for multiple social media accounts at once?
Yes, you can add services for multiple social media accounts to your cart, then proceed to checkout and pay for all of them at once.
How long does it take to deliver my order?
Delivery time varies depending on the service and quantity chosen. For every service selected, once you click "Select Quantity," you will see the estimated delivery days listed next to each option. Orders are usually completed within the stated timeframe. For example, "50 Instagram Followers (1-2 days)", indicating that your order will be delivered within 1-2 days.
Why hasn't my order started yet?
Your order may be delayed for specific reasons, such as a wrong username or profile/post URL, restricted account, or a private profile. It's important to double-check the details. If everything appears in order and your order hasn't begun, please contact our support team for assistance.
How can I track my order's delivery status?
You can track your order status by using this link on our site. All you have to do is enter your Order ID and Email Address, then click "Check Order Status," you'll see the progress. Each order will show its current progress and delivery details.
My order is delayed—what should I do?
If your order is delayed beyond the estimated delivery time, check if the details you entered are correct. If they are, please contact our support team. They'll review your order, provide updates, and ensure the delivery issue is resolved quickly.
What happens if my order is not fully delivered?
If your order is not fully delivered, there's no cause for alarm, as it might be a technical glitch. Simply contact our support team with your order details, and we'll review the issue, ensuring the remaining delivery is processed immediately.
Do you offer a refill or replacement if the service drops?
Yes, we offer a 60-day retention guarantee for all services. In the rare case that your purchased service drops within this period, simply contact our support team. We'll review your request and provide a refill at no additional cost.
I am not satisfied with the Instagram followers that I ordered. Can you delete these followers from my account?
Unfortunately, we can't remove delivered followers from your account. Once added, they remain part of your profile. We aim to provide high-quality followers, and your feedback helps us improve. For any concerns, please contact our support team, and we'll be happy to assist you.
Why is my account set to be public?
One primary requirement for buying any service from us is to ensure your account is set to public. Private accounts have restrictions, and we won't be able to deliver engagement services to your page. Setting it to public guarantees a successful service completion.
Will my followers comment on or like my posts?
We can't promise that followers will comment on or like your posts, as these actions depend on how you engage with them. Beyond buying engagement, interact with your audience to keep the conversation going.
Can I pause my order after it has started?
No, once your order has started processing on Media Mister, it cannot be paused. Our services begin delivering shortly after the order is placed to ensure timely completion, so please ensure all details are correct before confirming your purchase. If you experience an issue, contact our support team for guidance.
Can I order again while one service is still in progress?
Yes, you can place another order while a previous one is still being delivered — but it depends on what you're ordering:
If you're ordering services for the same account or post, we recommend waiting until the first order is complete. This ensures more accurate tracking and better overall results.
If you're ordering services for a different account or post, there's no need to wait — you can place the new order immediately.
If you're ordering services for the same account or post, we recommend waiting until the first order is complete. This ensures more accurate tracking and better overall results.
If you're ordering services for a different account or post, there's no need to wait — you can place the new order immediately.
Are your services safe for my social media account?
Yes, Media Mister's services are entirely safe for your social media accounts. We use proven, secure methods that comply with each platform's guidelines to ensure your account remains protected while receiving the necessary engagement.
Are the followers, likes, or views from real accounts?
Yes, the followers, likes, and views you receive from Media Mister come from real accounts. We prioritize authenticity and quality to ensure your social media growth looks natural and aligns with platform guidelines, helping you build a credible and engaging online presence.
What is your refund policy?
We offer a 30-day money-back guarantee under specific conditions outlined in our Refund Policy. This includes services purchased that were not delivered within the specified time due to our actions or inaction. Also, the complaint must be made within one month of purchase.
How do I request a refund?
Can I cancel my order after placing it?
No, you can't. Once an order is placed, it cannot be canceled, as we process orders quickly to ensure fast delivery. Please double-check all details before confirming your purchase. If you experience an issue, contact our support team for guidance. Contact our support team here.
Am I eligible for a refund if my order isn't delivered?
Yes, if your order isn't delivered as expected and you meet the conditions in our Refund Policy, you may be eligible for a refund. Contact our support team with your order details. We'll review the case and issue a refund if the conditions are satisfied.
How long does it take to process a refund?
Once a refund is requested, we will review and analyze the order to determine eligibility. If the order is eligible, the refund process will be initiated within 24 to 48 hours. And it may take 3 to 5 business days for the refunded amount to reflect in the customer's account.
Can I exchange my order for another service?
Yes, order exchanges are possible. You can contact our support team before the order is processed to request a change. Contact our support team for assistance.
Why was my refund request denied?
You may not be eligible for refunds if the issue is caused by factors beyond our control, such as platform outages, third-party actions, or force majeure events. The same applies if the service was delivered successfully and met our terms and conditions. You can contact our support team for a detailed explanation and further assistance.
Why did my followers drop after delivery?
It's normal for follower counts to change slightly over time for several reasons; social platforms can remove inactive accounts, and some users may unfollow naturally. However, we offer a refill guarantee for some of our services, replacing lost followers for those eligible.
If I provide the wrong account username, how do I change it?
If you entered the wrong username during checkout, contact our support team immediately before processing the order. If you're quick about it, we can immediately correct the details and prevent delivery issues.
What if I don't see results on my account?
First, track your order and confirm that it has started processing. If you don't see results after the estimated delivery time, check that your account is public and the details are correct. If the issue persists, contact us via live chat to investigate it.
If I cancel, will I lose my followers, views, streams, comments, or saves?
Not at all. Once a service is delivered, you won't lose it if you cancel your subscription or stop using our services. We promise a high retention rate for all orders, ensuring all delivered followers, views, comments, and other engagements remain on your account unless they naturally drop or are removed by the platform itself.
What should I do if I receive followers from unexpected regions?
If you receive followers from regions you didn't expect, don't worry—simply contact our customer support team. While we strive to deliver followers based on your selected preferences, occasional discrepancies can occur. Our support team will review your order and assist you in resolving the issue promptly.
How can I contact support?
You can contact Media Mister's support team easily through live chat or email. Simply visit our Contact Us page to start a live chat with a representative or send us a message using the contact form. Our team is available to assist you with any questions or issues related to your orders.
