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Refund and Cancellation Policy

Media Mister covers every sale with a market-leading 30-day money-back guarantee for added peace of mind.

This refund policy provides full disclosure of the terms and conditions that apply if and when a customer wishes to invoke our refund guarantee. In the event that Media Mister is unable to successfully provide the services requested within the specified period of time, the customer may be entitled to claim a full or partial refund.

Please take the time to consult this refund policy in full and ensure your agreement with all terms and conditions set out prior to placing an order with Media Mister. Upon purchasing any of the products or services provided by Media Mister, you expressly consent to abide by all terms and conditions set out in this document.

The company reserves the right to alter, add to or withdraw this refund policy at any time, and all refunds are provided entirely at the discretion of Media Mister. Please contact a member of our customer support team if you need clarification of any of the terms and conditions set out below.

Eligibility for Refunds

The customer acknowledges and accepts that full and partial refunds will only be provided in the event that the products and services purchased from Media Mister are not provided in full within the specified period of time, as a direct result of the company’s own action or inaction. A full or partial refund will be provided at the discretion of the company in the event of delivery delays or failure to complete the order in a timely manner.

If you believe you may be eligible for a refund, please get in touch with a member of the team at Media Mister as promptly as possible. We will make every effort to resolve the issue in a mutually amicable manner, including the provision of a full or partial refund in the case of non-delivery. All refund requests should be submitted in writing, directed at our customer support team via e-mail.

Exemptions and Exclusions

Please note that our refund policy does not apply if the customer has engaged in any activity that breaches the terms of use set out by Media Mister. This includes running additional promotional campaigns while our products are being delivered, making alterations to their social media accounts, or attempting to use our products and services for unethical purposes. In all such instances, all outstanding monies may be withheld, and no refund will be provided.

Media Mister is also under no obligation to provide a full or partial refund in the event of disruptions or delays that occur for reasons outside our direct control. For example, in the event of a major social media outage or an external network issue we have no control over, we reserve the right to refuse requests for refunds.

All refunds are provided at the sole discretion of Media Mister, and all cases will be fairly considered. If you believe you are eligible for a refund for any reason, please contact a member of our customer service team to discuss the issue in full.

Can I Cancel My Order?

All customers have the right to cancel their orders and claim a full refund on the condition that the order has not yet been processed on our side. Once the order has been verified and the delivery process begins, there is no option for canceling your order.

We, therefore, advise contacting the Media Mister team as a matter of urgency if you believe you have made a mistake of any kind during the order process. All requests for order cancellation will be given fair consideration, though we reserve the right to refuse requests for full or partial refunds once the order has been processed in our system.

Contact the Team

If you have any questions or concerns regarding any aspect of our refund policy, we’d be delighted to provide you with full clarification.

For more information on any of the above or to discuss your eligibility for a refund, contact a member of our customer support team anytime.